Email Netiquette


Email netiquette is the culture of electronic messaging. All the customs we follow as a rule bring us together in recognition. Correspondence done correctly depends on the message and recipient.

Email service is an application that allows us to send text through the internet with other files attached. Attached files may include audio, video, text, and pictures. Emojis and emoticons, small facial expression and other graphics, may appear in the body of the document.

So, we use email a lot to express how we feel with words and small graphics. This form of digital communication is a basis for all online activity. An account is required to establish our virtual identities. How we use it is a matter of our own style.

Email Account

Obtaining a provider is a first step in becoming part of internet society. Internet Service Providers, domains, and other services provide fee based accounts. Free accounts are available and paid accounts come with many services.

Email Netiquette Rules

These are general guidelines for sending and receiving electronic messages. They come from the experience we have as a culture with the service. This form of communication is of growing importance as we use the internet more and more.

  1. Refrain from sending messages late at night.
  2. Sign messages with an electronic signature.
  3. Be concise in composition.
  4. Ask before sending attachments.
  5. Refrain from sharing addresses without getting permission first.
  6. Use a descriptive subject line.
  7. Tell the the recipient if it is long in the subject line.

Secure Email Etiquette Tools

A message sent to a customer is different than a message sent to someone within the same department. Messages are not equal.

Personal and professional privacy are different. Be careful not to click the ‘reply all’ button by mistake because it is an embarrassing breach of privacy.

Messages can easily be copied, forwarded, or sent to the wrong address. The ‘reply all‘ button responds to the sending address, cc and bcc addresses.

Email Netiquette

Email netiquette rules are the social aspect of sending electronic messages. Things we do socially when we send and receive a data. The cultural guidelines of the medium. This was the first form of online communication. It was created in 1971.

Mail belongs to the domain it comes from. This means an email from a company domain is company property. Gmail and Outlook exemplify this with advertising.

Social constraints are programmed into the applications. Netiquette rules further refine the process for sending good messages.